CRM - Customer Relationship Management

The practice of acquiring, retaining and growing profitable customer relationships is a perennial one for businesses. CRM software can help your company by accurately identifying and linking customer data across systems.  There is a wide range of software products and solutions that support an organization's CRM practices. These include: sales force automation solutions, call center products, marketing automation applications, automated support products and other customer contact solutions.

Thanks to the "always on" connectivity with broadband, today's businesses can respond in real time to customer orders or queries, via email or your website, leading to greater efficiency in the way the business operates.

Practical Guide To CRM: (click to read)

Examples of CRM Vendors:

HP - http://h71028.www7.hp.com/enterprise/cache/4311-0-0-0-121.html?jumpid=ex_hphqglobal_wwent2H05sem/finance

Salesforce.com - http://www.salesforce.com/

Microsoft - http://www.microsoft.com/smallbusiness/products/customer-relationship-management/detail.mspx

IBM - http://www-1.ibm.com/businesscenter/smb/us/en/CRM/nav_id/solutionareas